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ClickInsights: What was your "Aha" moment in 2009? - Part 2

Ambal's Amusings

I have invited our Panel of B2B Marketing Experts to reflect on 2009 and answer the following question: What was your aha moment in 2009 ? B2B Lead Generation Benchmark Study 2009. She has helped to define, position and launch over 75 individual products and companies since she began consulting 20 years ago. Over to you.

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Choosing an Email Marketing Software « The Effective Marketer

The Effective Marketer

Titled “Managing the Vendor Selection Process”, it talked about my experience in selecting a new email marketing software for my company. The process we went through is not necessarily the best or the only way to do it, but it certainly helped put some metrics in place that we could use to evaluate each vendor. You get the point.

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The Future of Great Customer Experience Relies on Open Source

Martech Advisor

When you try to make a purchase, only to learn the product is out of stock when you go to check out. Legacy marketing clouds can offer as many new products or partnerships as they want, but it still doesn’t solve the problem:giving marketers faster innovation, more agility, and more flexibility through better integrations.

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Defense Tech Marketing To Seize More DoD Opportunities

Bluetext

Chertoff Group / MC2 Security Fund : Michael Chertoff , former homeland security secretary (2009) Point72 Ventures : Daniel Gwak , formermember, In-Q-Tel The National Security and DoD firepower now being put to work across B2G VC and B2G PE firms is immensely valuable for tapping more deeply into the government market.

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Taming Your Brand Mascot « The Effective Marketer

The Effective Marketer

brand mascots are a common tool to promote your product or service. Brand mascots are best for highly competitive market arenas where it is hard to differentiate players. More recently even Twitter mascots have been showing up as a company’s public face. United States License. United States License. United States License.

Planning 100
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Video for Financial Services: Banking and Beyond

Vidyard

Besides one-to-one video, creating short videos to explain your product, onboard customers, troubleshoot common issues, and communicate product releases is a more proactive approach to customer support. Who wants to spend time reading product pamphlets or a list of features when a video is available?

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Why Marketers Don't Measure

Customer Experience Matrix

When asked about obstacles, they generally come up with reasons like lack of data or measurement technology (For example, see the 2009 Marketing Performance Advantage study from CMG Partners and Chadwick Martin Bailey.) If I’m right about this, marketing system vendors are in an awkward position.