B2B Email Benchmarks: Answers Vary Widely
Customer Experience Matrix
APRIL 15, 2012
That one came up last week and led me to review my files on industry benchmarks. I found five relevant studies dating back to 2009. Silverpop is also the only study to give both bounce and unsubscribe rates – the others give one or the other. market, but the 2009 Silverpop study showed similar figures for both.
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