How Did We Do??!! How (Not) to Ruin the Customer Experience by Asking for Feedback
Webbiquity
NOVEMBER 6, 2018
Not that the opinions of buyers didn’t matter ; of course, private enterprises have always thrived (or not) based on satisfying consumer desires. Web searches for “online reviews” took off, doubling between July 2008 and January 2011. We want your opinion! Yelp, founded in 2004, began to get traction.
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