What is the outside-in approach at each phase in the lifecycle today and then focus on how to make that better (and connect that to business measures that matter). So, don’t get paralyzed by the cross group challenges - move it forward and determine where the opportunities to improve customer experience are for what “you control&# and drive progress there - then fan out with your early successes. 5) PMO required: ok, if you are just doing a team blog, maybe not, but that isn’t the work I’m focused on. June 2008. May 2008. April 2008.