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PKM and the Organization - Pollard

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One of the initial goals of KM was disintermediation -- getting rid of the layers between front-line people and useful information. These mechanisms include: Templates, e-mail lists, lists of experts and other aids for identifying and asking the right people for the right information on a quick-turnaround basis, in a single, easy-to-use just-in-time canvassing application. Templates and models for creating high-context stories and narratives. Templates, models and self-study modules for improving observation, listening and attention skills (e.g. LinkedIn.