How Did We Do??!! How (Not) to Ruin the Customer Experience by Asking for Feedback
Webbiquity
NOVEMBER 6, 2018
Web searches for “online reviews” took off, doubling between July 2008 and January 2011. Bloggers started writing about how online reviews help with SEO. Sure, I’ll fill out a survey! ” communications (emails, automated phone surveys, text messages…) have proliferated, they’ve become annoying.
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