How to Tackle Real-Life Social Media Customer Service Obstacles
Hubspot
FEBRUARY 28, 2012
eMarketer research reveals that 46% of customers want to solve a problem when they're engaging with a brand on social media , and 39% are looking to give feedback about a product or service. Perhaps one of the biggest barriers to brands opening up their social media accounts to customer service is the mixed messages to fans and followers.
28 
Let's personalize your content