Customer Experience Matrix

JULY 10, 2013

By contrast, the fourth trend seems to be driven by recognition that small business presents a huge opportunity. Optify was founded in 2008 and launched its original product, a search engine optimization (SEO) tool, about a year later. A proper API for bi-directional integration with any CRM system is under development.

Demand Generation Agencies 120

Demand Generation Agencies Marketing Automation Services Paid Search Agency Small Business Marketing 120

Customer Experience Matrix

NOVEMBER 15, 2012

Connections to touchpoints are typically through Web Services calls; connections to other sources are usually made through API calls and SQL queries. The results are usually displayed in a slot on a Web page or call center screen, although they could also be presented in an email, mobile device, or other channel.

Marketing Management 120

Marketing Management Marketing Automation Services Multi-Channel Touchpoints 120

Customer Experience Matrix

AUGUST 3, 2009

Although the presentation is nowhere near as advanced as products like Tableau or TIBCO Spotfire , it is competitive with other on-demand analytics systems. through their APIs, which often limit the number of records that can be pulled at once. A single application can have multiple pages linked by menus.

Work Management 120

Work Management Marketing Management Demand Analytics 120