Customer Experience Matrix

FEBRUARY 2, 2017

We’ve seen some of that in the Customer Data Platform industry, but there’s a twist. In that world, there was no such thing as an anonymous customer and most data was neatly structured. It was purchased in 2008 by CSG International , a telecom customer communications specialist, and repurchased by the original management in 2014.

Work Management 120

Work Management Marketing Management Ideal Customer Profiles Outgrow 120

Buzz Marketing for Technology

SEPTEMBER 24, 2008

Customize your profile page by click on the "My Page" tab at the top. WebTools For Teachers 09/20/2008. Sponsored by Work Literacy and the eLearning Guild, from September 29 through November 7, 2008, this network will be THE place for you to learn about Web 2.0 Week 4-- Aggregators and RSS Feeds. The Work Literacy Blog.

Ning 100

Ning Web 2.0 RSS Social Networks 100

chiefmartech

OCTOBER 30, 2016

Cross-channel attribution (or “multi-touch attribution”) became a popular concept at the time when web analytics had just completed its journey from IT to the marketing department (circa 2008). Causality does not happen in aggregate, but instead at very granular level. More specifically, at customer, user, fan, visitor, lead level.

Marketing Attribution 40

Marketing Attribution Paid Content Work Management Analytics 40

Industrial Marketing Today

JULY 14, 2010

Google News, aggregating content via RSS feeds and social bookmarking sites have been around for a while. The practice includes aggregation (gathering) and curation (sorting, categorizing, art directing, and presenting) such that material from multiple sources creates a unique editorial experience for readers/visitors.

Curation 60

Curation RSS Content Marketing Web 2.0 60

Online Marketing Institute

AUGUST 14, 2011

Important caveat: Social isn’t just for ‘generating leads’ but can be used for many, many things, such as improving customer experience, reducing support costs, and improving products. Revenue is the most needed one now, hence my addressing it here. Revenue is the most needed one now, hence my addressing it here.

Analytics 40

Analytics Top of Funnel Research Webinar Metrics 40

Online Marketing Institute

OCTOBER 1, 2010

There are at least a few points of entry to integrate your corporate website: 1) Extending your corporate websites to social networks, 2) Allowing for customers voices through reviews and ratings, 3) Aggregating the discussion back on your own website. Registration pages go away …much to the approval of consumers.

Social Networks 40

Social Networks Enterprise Management Marketing Websites Work Management 40

Buzz Marketing for Technology

JUNE 27, 2008

Customer Relationship Management. Posted Feb 29, 2008. Few go to content aggregators, specialized vertical or topical sites. Privacy Policy. Research Reports. Advertise with KMWorld. Research Centers. Business Intelligence. Business Process Management. Collaboration. Competitive Intelligence. Content Management.

Enterprise Management 100

Enterprise Management Digital Asset Management Work Management Marketing Management 100