How Did We Do??!! How (Not) to Ruin the Customer Experience by Asking for Feedback
Webbiquity
NOVEMBER 6, 2018
The first research studies were released showing that online reviews could affect sales. Web searches for “online reviews” took off, doubling between July 2008 and January 2011. Sure, I’ll fill out a survey! It would take longer to complete this survey than it took him to replace the part.
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