How Did We Do??!! How (Not) to Ruin the Customer Experience by Asking for Feedback
Webbiquity
NOVEMBER 6, 2018
For most of corporate history, most companies haven’t really wanted to hear from their customers. Web searches for “online reviews” took off, doubling between July 2008 and January 2011. But while 80% of companies believe they deliver ‘super experiences,’ only 8% of customers agree. How did we do?
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