Convince and Convert Blog: Social Media Strategy and Social Media.
Convince & Convert
SEPTEMBER 14, 2010
The debate on Social CRM (sCRM) could easily become a distraction. Adding a Twitter field to your contact records is only a start. Tagging contacts in your CRM system requires nothing more sophisticated than one or two multi-select lists on your contact record. To paraphrase Tina Turner , we don’t need another acronym.
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