| | | Customer Experience Matrix | | 2008 | 91 articles |
| Page 1 of 1 | Previous | Next | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 1, 2010 Hard Data to Justify Your Marketing Automation Investment The Heart of Growing Conversion Rates," 2008): Best in Class Average % higher Inquires to Marketing Qualified Leads (MQLs) nearly 10% 3.9% Summary: So you want some hard numbers to prove the value of marketing automation? Here's a bunch. client asked yesterday if I had some benchmark information to justify the cost of her marketing automation project. This set off an hour-long scavenger hunt through my hard drive, followed by sporadic afterthoughts later in the day. Since this is a question that comes up pretty often, I figured I’d share some of the more useful results. 51% win rates 55.6% | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 9, 2009 Why Social Media Really Matters ll date it from 2008, although effective marketing uses of social media are just starting to emerge. Summary: marketing has shifted steadily over time from passive to active consumer engagement. Social media is the latest stage in this evolution. Marketers need to master new skills at each stage; as they do, advertising budgets will shift to take advantage of the new medium's increased effectiveness. Of all that research I mentioned last week , two pairs of facts stood out. The other disparity was that search accounts for 5% of online time but 60% of online ad spending. search marketing. | | | | | | | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 28, 2011 List of Mid-Tier Business-to-Consumer Marketing Automation Systems The campaign management portion is based on the Million Handshakes system purchased by Portrait in 2008. The world clearly has more B2B marketing automation vendors than it needs – my master list of demand generation products includes two dozen. By contrast, mid-tier consumer marketers often have a hard time finding good options. The major B2C marketing automation vendors -- IBM/Unica , Teradata/Aprimo , and SAS are more attuned to the enterprise market. It offers both hosted and on-premise options and uses a proprietary analytic database engine for key functions. Decision Software Inc. | CUSTOMER EXPERIENCE MATRIX JUNE 10, 2009 QlikView 9.0 Reaches for Broader Business Intelligence Market Revenue for 2008 was $120 million and had risen 50% from the previous year. QlikTech released version 9 of its QlikView business intelligence software today. The product has been in public beta for several months, so the general features are well known to people who care about such things. Probably the item that attracted the most advance attention is an iPhone version that supports interactive analysis; this also works for other Java Mobile clients like Blackberry. It's cool (or ‘qool’, if you must) but not so important in the grand scheme of things. | CUSTOMER EXPERIENCE MATRIX JANUARY 29, 2009 SQLStream Simplifies Event Stream Processing The product itself was launched only in 2008 and currently has about a dozen customers. I spoke earlier this week with SQLStream , which offers software to execute queries against data streams such as stock market prices, Web logs and credit card transactions. These queries can include on-the-fly calculations such as moving averages, as well as scans for patterns like a sequence of failed log-in attempts. Typical applications include security monitoring, fraud detection, and general business activity monitoring. Other vendors in this space apparently use more proprietary approaches. | CUSTOMER EXPERIENCE MATRIX FEBRUARY 4, 2009 Low Cost Systems for Demand Generation Pardot : another pretty powerful product; see my blog review from December 2008. My new obsession with Twitter (follow me as @draab) has led to several messages from people who seemed to have trouble choosing between Eloqua and Marketo. This is a bit perplexing, since those products are at the opposite ends of the spectrum: Marketo being relatively low cost / limited functionality / easier to learn, and Eloqua being higher cost / richer functionality / takes more training. It shouldn't be hard to figure out which one suits you better. Just kidding.or Click read my March 18 review.] | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009 Show Me the Numbers: Hard Data on Internet Use and Media Spend This showed that as of December 2008, search was still the most common Internet activity (used by 85.9% Netpop Research reinforces this point in Media Shifts to Social , which found that as of September and October 2008, communications (including email, instant messaging, blogs and photo sharing) had risen to 32% of online time from 27% in 2006. By contrast, the Pew Internet & American Life Project Survey in December 2008 found only 35% of adult online Americans had a social media profile. Zenith Optimedia pretty much agrees: its October 2008 report shows U.S. MORE >> -
CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 19, 2010 More on Marketo Financials: Despite Past Losses, Prospects Are Bright The table below throws in a reasonable guess for 2008 as well. My records suggest the company had about 25 average employees in 2008, for $5 million in expenses. The company started selling in late February 2008 and my records show it ended that year with 120 clients. Assume the equivalent of 50 annual clients at $15,000 and you get 2008 revenue of $750,000, for $18.75 at the end of 2008 and dropped to 5.7 Summary: Public data gives some insights into Marketo's financial history and prospects. million for 2009 and "triple that" ($13.5 million) for 2010. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 7, 2011 LeadLife Bundles Services with Marketing Automation The new system features a cleaner interface and revised capabilities that reflect what LeadLife has learned about the needs of small to mid-size companies since its original product launch in 2008. LeadLife released a completely rebuild version of its marketing automation system last month. This involves a careful balance between complexity and power. The best example of this balance, and the most notable change in the system, is campaign design. LeadLife originally used a linear sequence of steps, while the new system uses a branching flow chart. Back to LeadLife. MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 16, 2009 Alterian Pushes Into Social Media Management with Techrigy Acquisition Previous acquisitions include Web content management (MediaSurface, 2008), contact optimisation (Campaign Calculus 2.0, Summary: Alterian's purchase of Techrigy marks the first integration of serious social media management with marketing automation. Others are sure to follow. Marketing automation vendor Alterian yesterday announced its acquisition of social media monitoring company Techrigy. Even though the Techgrity deal is the first direct acquisition I recall of a social media monitoring system by a marketing automation vendor, it strikes me as an obvious step. Sparingly. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JULY 8, 2009 Demand Generation Vendor Traffic Rankings Summary: Based on Web traffic rankings, new demand generation vendors with low prices are gaining market presence. Pardot and (perhaps) Genius.com look particularly strong. But Eloqua , Silverpop and Marketo remain industry leaders. Last November, after much consideration of alternatives , I settled on Alexa three-month Web traffic rankings as a reasonable way to measure the relative market presence of demand generation vendors. You can see that post here. revisited that data today, adding a few new vendors and dropping some of the very minor ones. Results are in the following table. Ready yet?) MORE >>
- Balihoo Offers "Local Marketing Automation" for Channel Partners CUSTOMER EXPERIENCE MATRIX | SUNDAY, FEBRUARY 26, 2012
- Pitney Bowes Interaction Optimizer and Dialogue Offer Unified Inbound/Outbound Marketing Campaigns CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 20, 2012
- illuminate Systems' iLuminate May Be the Most Flexible Analytical Database Ever CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 2, 2008
- Insights from Eloqua's IPO Registration Statement CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 29, 2011
- Quantivo Offers High-Volume Customer Analytics at a Modest Price CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 21, 2012
- A Framework for Real Time Decision Management: How SAS RTDM Fits In CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 15, 2012
- ClickSquared System Combines Marketing Database, Campaign Management and Multi-Channel Message Delivery CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 22, 2010
- Beautiful BABI: SiSense PrismCubed Offers Business Intelligence for Business Analysts CUSTOMER EXPERIENCE MATRIX | SATURDAY, OCTOBER 10, 2009
- What's Really Holding Back Customer Experience Management? CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 20, 2007
- SAS Adds Real Time Decisioning to Its Marketing Systems CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 15, 2007
- Fitting QlikTech into the Business Intelligence Universe CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 4, 2008
- Visualizing the Value of QlikTech (and Any Others) CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 9, 2008
- One More Chart on QlikTech CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 10, 2008
- Aprimo 8.0 Puts a New Face on Campaign Management CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 17, 2008
- Alterian Branches Out CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 25, 2008
- QlikView Scripts Are Powerful, Not Sexy CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 31, 2008
- Red Herring CMO Conference: What Do Marketers Really Want? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 6, 2008
- What's New at DataFlux? I Thought You'd Never Ask. CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 14, 2008
- ParAccel Enters the Analytical Database Race CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 27, 2008
- eglue Links Data to Improve Customer Interactions CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 11, 2008
- Service Oriented Architectures Might Really Change Everything CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 20, 2008
- The Limits of On-Demand Business Intelligence CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 27, 2008
- Bah, Humbug: Let's Not Forget the True Meaning of On-Demand CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 9, 2008
- Making Some Changes CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 15, 2008
- OpenBI Finds Success with Open Source BI Software CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 16, 2008
- WiseGuys Gives Small Firms Powerful List Selection Software CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 24, 2008
- New Web Site and Archive CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 28, 2008
- Trust Me: Buyers Worry Too Much About Software Costs CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 2, 2008
- Infobright Puts a Clever Twist on the Columnar Database CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 8, 2008
- Demand Generation Systems Shift Focus to Tracking Behavior CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 15, 2008
- For Behavior Detection, Simple Triggers May Do the Trick CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 22, 2008
- Denodo Helps Mesh Enterprise Data CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 28, 2008
- Oh, the Irony! Do Demand Generation Vendors Have A Sound Marketing Strategy? CUSTOMER EXPERIENCE MATRIX | FRIDAY, JUNE 6, 2008
- Marketo Aims to Simplify Demand Generation CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 10, 2008
- Raab on DM Radio Panel on July 10 CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 16, 2008
- Market2Lead Offers Enterprise-Strength Demand Generation System CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 18, 2008
- More Blathering About Demand Generation Software CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 25, 2008
- The Value of Intra-Site Web Search: A Personal Example CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JULY 2, 2008
- LucidEra Takes a Shot at On-Demand Analytics CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 3, 2008
- Sybase IQ: A Different Kind of Columnar Database (Or Is It The Other Way Around?) CUSTOMER EXPERIENCE MATRIX | SATURDAY, JULY 12, 2008
- QlikView 8.5 Does More, Costs Less CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 17, 2008
- Two Acquisitions Extend SQL Server CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 24, 2008
- How Do You Classify Demand Generation Systems? CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 29, 2008
- How to Report on Ease of Use? CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 31, 2008
- Sybase IQ vs. Vertica: Comparisons are Misleading, But Fun CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 24, 2008
- Still More on Assessing Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 4, 2008
- More on Vertica CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 5, 2008
- More on QlikView - Curt Monash Blog CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 6, 2008
- Comparing Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 28, 2008
- More Thoughts on Comparing Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 5, 2008
- New Guide is Ready CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 1, 2008
- Free Usability Assessment Worksheet! CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 13, 2008
- Sample Guide Entries Now Available on the New Site CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 14, 2008
- Department of the Obvious: Anti-Terrorist Data Mining Doesn't Work CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 15, 2008
- Marketing Automation vs. Demand Generation: What's the Difference? CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 20, 2008
- Looking for Differences in MPP Analytical Databases CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 27, 2008
- Demand Generation Overview CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 23, 2008
- Demand Gen vs. CRM Paper Now Available CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 27, 2008
- Worksheet to Calculate Demand Generation Business Value Now Available CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 31, 2008
- Usability Is Just One Piece of the Puzzle CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 13, 2008
- Ranking the Demand Generation Vendors by Popularity (Yes, Life Really Is Just Like High School) CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 19, 2008
- Marketbright Targets Sophisticated Demand Generation Users CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 25, 2008
- LucidEra and Birst Blaze New Trails for On-Demand BI CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 6, 2008
- Pardot Offers Refined Demand Generation at a Small Business Price CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 3, 2008
- Two Interesting Blogs on Demand Generation CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 9, 2008
- Measuring Usability: A Task-Based Approach CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 9, 2008
- A Modest Proposal for Demand Generation Usability Measurement CUSTOMER EXPERIENCE MATRIX | SATURDAY, DECEMBER 13, 2008
- Simplifying Demand Generation Usability Assessment: No Obvious Answers CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 18, 2008
- ADVIZOR's In-Memory Database Supports Powerful Visualization CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 24, 2008
- Salespeople: One Question Matters Most CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 20, 2009
- Act-On Software Does List-Based Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 25, 2009
- True Influence Opens a Window into Future Demand Generation CUSTOMER EXPERIENCE MATRIX | SUNDAY, APRIL 5, 2009
- Lyzasoft: Independence for Analysts and Maybe Some Light on Shadow IT CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 16, 2009
- Demand Generation Implementation Survey - Background Results CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 28, 2009
- LeadLife Mixes Advanced and Simple Features CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 14, 2009
- ParAccel Toots Its Horn and Revs Its Database Engine CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 9, 2009
- Right On Interactive's 5Buckets Simplifies Multi-Channel Messaging CUSTOMER EXPERIENCE MATRIX | FRIDAY, JULY 17, 2009
- Hubspot Offers Small Business Marketers a Big Bundle of Features CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 30, 2009
- Youcalc: On-Demand Analytics Without Stored Data CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 3, 2009
- LucidEra's Failure: More Evidence that Marketers Won't Pay for Measurement CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 7, 2009
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