Trust Me: Buyers Worry Too Much About Software Costs
Customer Experience Matrix
MAY 2, 2008
I ranted a bit the other week about buyers who focus too much on software license fees and not enough on differences in productivity. In search of that, I poked around a bit and found several references to a 2007 study from AMR Research. internal labor costs 24.7%.software software costs 16.2%.integration integration costs 15.4%.hardware
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