JetBlue's Problems from a Customer Experience Management Perspective
Customer Experience Matrix
FEBRUARY 21, 2007
This in itself is good, since it means they are controlling the story rather than leaving the media to dig around for more horror tales. So it seems that JetBlue is handling the public relations part of this quite admirably. I survived nine hours on the tarmac on JetBlue flight 1099, February 14, 2007.”
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