Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
Infact, a recently published 2019 report by Google said that 85% of buyers will check for product/ service information online, even if they make a store purchase. According to a 2019 study done by Pew Research, 81% of Americans now own a smartphone. This reinforces the priority on mobile and digital customer experiences.
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