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How Scotts Uses Social Media for Maximum Customer Support

Convince & Convert

“We have a personalized approach, we have real people speaking to real people.” In addition to online support and education, Scotts has in-person representatives at major retail stores such as Home Depot and Lowe’s so that customers can come in and talk to Scotts professionals about what they should do.

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Social Network Analysis - KM4DevWiki

Buzz Marketing for Technology

We sent out an online survey in a European network asking people (in five different countries) to name the five people they talked to most about their work, and what they talked about. The course takes about 8 hours and can be split up into smaller time periods and delivered over the WWW and phone/Skype. Personal tools.

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A Brief History of the Internet

seo.co

2003 – Voice over IP phone calls enter the scene via Skype. 2004 – The Google search engine gets personal. 2007 – The iPhone makes mobile web browsing easy. Their invention was motivated by a major blizzard that prevented them from easily gathering in person. 2004 – The Google search engine gets personal.

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eLearning & Deliberative Moments: The present and future of Personal Learning Environments (PLE)

Buzz Marketing for Technology

Contents Introduction Towards a Definition Driving Forces Developments to Date Barriers Future Potential References Web Links Introduction A definition for the term Personal Learning Environment ( PLE ), remains elusive. services which are found to be useful for enabling personal growth and learning.

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Ple - LTCWiki

Buzz Marketing for Technology

2 What is a Personal Learning Environment? 4 Elements of a Personal Learning Environment. Personal Learning Environments (PLEs) refer to the aggregation of single-functionality tools which enable learners greater control over their own learning experience. edit ] What is a Personal Learning Environment? From LTCWiki.

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5 Surprising Studies on What People Consider "Good" Customer Service

Hubspot

Sure, you can tune these by mastering the “ thank you ,” or by understanding how things like tone and word choice make a difference in support. It’s an old cliche, but it turns out that it actually does make a difference. While speed may not be most important for email, phone, or in-person support, in social media, speed trumps all.

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