Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
It was Google who first rang the bell in 2018, when it declared that it will now prioritize mobile experience as the key factor in ranking websites in its search engine. For example, in 2007, when Apple launched the first iPhone, it completely changed what consumers expect from a phone. Augmented reality: Immersive demos and CX.
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