Hosted Software Enters the Down Side of the Hype Cycle
Customer Experience Matrix
JUNE 14, 2007
(For the acronym impaired, SMB is “small and medium sized business” and SaaS is “software as a service”, a.k.a. One point the article doesn’t mention is that SaaS prices have gone up considerably, at least among the major vendors. Small businesses may need to look beyond the market leaders to find pricing they can afford.
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