Chuck's Blog: Why Supporting Knowledge Workers Is Hard For IT
Buzz Marketing for Technology
JUNE 27, 2008
Just ask Amazon. But the problem with knowledge workers is that theyre pretty much everywhere in the company. Justifying Productivity Gains Is Squishy Stuff If the rationale of a given knowledge-worker initiative is to make them more productive, youre going to have a devil of a time building the business case. December 2007.
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