Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? According to a 2019 study done by Pew Research, 81% of Americans now own a smartphone. For example, in 2007, when Apple launched the first iPhone, it completely changed what consumers expect from a phone. Mobile-first: An organization-wide approach.
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