Four Steps to Reinventing the B2B Buyer Experience
Tony Zambito
JANUARY 2, 2011
Image by incendiarymind via Flickr. One of the clearest mandates being heard from B2B buyers today is the desire for buying experiences that offer more than just a product or service sale. This puts enormous pressure on B2B organizations to not only understand what buyers wish to buy, how they want to buy, and why they buy – but also how to provide an enriching buying experience that creates loyalty.
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