There are a number of items that an inside sales team needs to be successful, from the daily operations and employees to management. good manager puts their employees in a position to succeed, which requires the right tools and best practices in place to do so. Below is a list of things to start with. strong CRM (like sf.com) with clean information (historical account data, etc). Comprehensive Sales Training for the team (including initial and ongoing development and training). clear value proposition for them to relay. motivated, hardworking employee, that is a good listener and quick thinker.