| | | Sales Challenger | | | | 3 articles |
| Page 1 of 1 | Previous | Next | SALES CHALLENGER FEBRUARY 8, 2012  5 Tips For Establishing a Sales Certification Process Here’s a pair of surprising statistics: 60% of our members tell us that they would love to establish a formal skills certification process for their teams, but guess how many have actually done it? Only about one in every four (see page 43). So the big question on our mind is – what seems to be the hold-up? We’ve summarized the top five here: . What do reps gain in return? The impact? | SALES CHALLENGER FEBRUARY 6, 2012  The Future of Video Calling for Sales and Customer Service (This is a guest post by Matt Lind of the Customer Contact Council , our sister program for heads of customer service and contact centers.). If you own a smartphone, tablet, or laptop computer (okay, that should cover just about everybody), then you’re likely familiar with the slick video-recording capabilities that now come standard on these gadgets. Employee-to-Employee. Employee-to-Customer. | | | | | |
| SALES CHALLENGER FEBRUARY 7, 2012  4 More Trends in Sales Org Structures A few months back, I posted some early findings from our. benchmarking research on sales organizational structures. Since then, we have gone on to profile the sales structures of 30 member companies. The emphasis is on increasing front line accountability and driving efficient decision making, while at the same time, providing senior leaders with visibility into field operations. | |
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