February, 2007

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B2B Lead Generation Blog: On giving away ideas

B2B Lead Generation Blog

I had coffee with a potential partner and our conversation ebbed to a discussion about marketing philosophy and lead generation. He said something like, "I think companies [like yours] give away many of their trade secrets on their

Marketing Edge

Marketing Edge

In today's Marketing Edge, I comment on JetBlue's “customer bill of rights” and how it used public relations strategies to address its situation. JetBlue's “customer bill of rights” sounds like it was written by lawyers for lawyers and

Streb Defies Gravity at ICA Boston

Smashmouth Marketing

My sister Anne treated Linda and I last night to a show at the new Institute of Contemporary Art museum in Boston. Lot's to point out in one post. The facility is a design masterpiece with the use of space and location all in a dramatic structure that seems to grow from the edge of the Boston Harbor. When you first walk into the lobby, you are presented with a stunning peice on the lobby wall.

Feed Icons Library Part II for Blogs

Anything Goes Marketing

I wanted to do a follow up post from my original Feed Icon Library post as there are so many new icons out there that you can add to your blog! Be Original with Your Blog Why use a different feed subscribe icon? Why not just use the regular orange feed icon that you typically see? While it's easy to keep the standard icon (as it's recommended), why should you? Chad H.


150 Content Marketing Tips

Drive traffic—and leads—with these tips for SEO, social media, content optimization, email marketing, and more.

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Executive-Level Web Analytics, Part 2


ThinkMetrics CEO Brandt Dainow recently wrote a piece for iMedia Connection on the Worst Website Measurement Mistakes. Dainow advises web marketers to ignore total site traffic and focus on conversions. While the article is useful overall and Dainow's arguments are valid, I have one slight disagreement with him and one observation to add.

Marketing Edge

Marketing Edge

in another preview of the newcomm forum, i chat with two companies that are reaching buyers by pushing the envelope in using social media and multimedia to win friends and influence buyers. i'll highlight how, sigler music

Chris Botti and Billy Kilson

Smashmouth Marketing

Saw Chris Botti the other night with Linda. Her thoughtful birthday gift for me. The show was fantastic. Chris is energetic, and a showman. The first show highlight for me was A Thousand Kisses Deep based upon the song from one of my all time favorite song writers/poets, Leonard Cohen. Botti's rendition , Cohen's )The next, without a doubt, was his drummer's solo. Billy Kilson is amazing.

Email Tip - How to Improve Open Rates

Anything Goes Marketing

If you send out email regularly, getting a few extra opens is always a good thing. I had read a good case study a while back at Marketing Sherpa that mentioned that you may want to try writing emails that contain some good information at the top of the email as this will seen in the AutoPreview in Outlook. Marketing Sherpa left out a few key items: a. How the hell do I add something at the top of the email that will display in the AutoPreview but not in the actual message. b. AutoPreview is not the only place that this text is displayed. don't need any more junk stinking up my inbox. Chad H.

Content Marketing 2016: Staffing, Measurement, and Effectiveness

We surveyed 2016's content marketing leaders on their biggest issues, hurdles, and goals.

Are Multi-Variate Testing Systems Under-Priced?

Customer Experience Matrix

I’ve had a series of conversations over the past few days regarding the distinction I made last November between “behavioral targeting” systems and “multivariate testing” systems. Both types of products tailor Web contents to individual visitors. Both work similarly: place code snippets in slots on the Web page where the personalized content will appear; when the page is loaded, send visitor information to a hosted server; run server-side rules to select the content; then return the selection to the Web page for display. The difference is in how they select the contents.

How to Use Title Tags to Your Advantage

My Travels on the Net

Many of us have heard that meta tags are important when optimizing your website for the search engines but most of us don't really understand what they are, how they help and what we can do to use them to our advantage. One of the most important meta tags is the title tag. If you go to Google and do a search on "eMarketing Strategist", the following is the first result returned.

Executive-Level Web Analytics


Website analytics tools ranging from the elegant but pricey Websense to the cumbersome but free Google Analytics provide an exhaustive array of analytical statistics: how many visitors are finding your site, where they are finding it, how they are searching for it, what they do when they get there, how much time they spend, and on and on. Fourth, sources of website traffic and associated trends.

Marketing Edge

Marketing Edge

in another preview of the newcomm forum, i chat with john bell, managing director ogilvy pr and executive creative director of the firm's 360 digital influence team, about building a social media strategy. john talks about: introducing

Study: How Much of Your Content Marketing Is Effective?

745 marketers told us how effective their content marketing is. Between November 5 and November 17, we surveyed 601 marketers with an 18-question online survey. A few weeks later, Adweek sent the questionnaire to 144 additional marketers. As the survey was answered by nearly our entire population target, the calculated margin of error was approximately 1 percent. Here's what we learned.

Skinny Meez

Smashmouth Marketing

Ok, so a week ago my sister Anne and Linda and I went to Boston's new ICA Museum to see Streb vs. Gravity (Great night out, btw). mention this idea for an interactive art piece I want to do that would be perfect for the venue. It's flash based and includes animated characters. So today my sister then sent me this link to Meez. It was a bit addictive to sit there for 45 minutes and build my own personal Meez. 45 minutes of my day I won't get back, mind you. But along with a cup of coffee, it was a fun way to start the day.

A/B Testing E-Marketing Tips

Anything Goes Marketing

Does the word "test" still make you tense up and think of your high school math teacher with the bad comb over? When it comes to e-marketing, testing takes on a whole new meaning. If you read Anne Holland's weekly email newsletter, you will typically hear her preaching to e-marketers to TEST, TEST, TEST. at least a few hundred times. OK, that's a bit of an exaggeration but if you read her stuff, you know what I mean. You want to make sure that your message will resonate with those that see it and that it has been fully optimized. This is a no-no. What type of industry are they in? nightmares?

Why Customer Experience Management Depends on Metadata

Customer Experience Matrix

I’ve written a great deal recently about the importance of Lifetime Value as a measure to guide customer experience management. Let’s assume I’ve made my case, or at least no one has any interest in arguing about it. The next question would be, what blocks companies from making Lifetime Value calculations? In one sense, the answer is nothing. You can generate a crude LTV figure with nothing more than annual profit per customer and attrition rate. But that type of calculation isn’t precise enough to measure the effect of changing a particular customer treatment. None of these tasks is trivial.

You'll Enjoy Opening This Pandora's Box

My Travels on the Net

I'm embarrassed to admit it but sometimes I can be a real Luddite. A few months ago a client started a weekly podcast I needed to listen to in order to help her market it. Listening to her podcast was no simple matter. I had to crank up the volume, lean in to the speakers and focus all my energy on deciphering the whisper in the distance. When I thought about it, I realized that I'd purchased my computer speakers in 1999. In computer years, that's so old you'd need carbon dating to figure out their true age. So last weekend I finally splurged and got new speakers. Check it out

Content Methodology: A Best Practices Report

If you're concerned that your organization's content marketing isn't as effective as it could be, this report is for you.

Web Conferencing Services Reviewed, Part 2


Marketing Sherpa recently published an excellent and thorough review of webinar / web conferencing vendors. After February 18th, 2007, it'll cost you a few bucks, but it's worth it.) Webinars can be a powerful B2B lead generation tool, but vendors come with a wide variety of price points and feature sets. Check out several before selecting the best one to meet your unique needs.

Smart Marketing: Vertical marketing benefits

Smart Marketing

Right-Click then Copy Link Location to copy Smart Marketing's XML feed. Paste into your feed reader of choice. Subscribe in NewsGator Online · « Some book reviews from Eric Dondero | Main | What are the most common marketing mistakes?

Happy Valentine's Day

Smashmouth Marketing

So call me corny, but I stumbled on something like this a year or so ago. company that did DNA prints and Fingerprint prints as personalized artwork. decided to go one better and do the work myself. Me and Linda. Unique but one.

Worried About Email Deliverability and Being Blacklisted?

Anything Goes Marketing

Stefan Pollard over at EmailLabs continues to write great articles on email marketing. In his recent article over at ClickZ called Get Over Being Blocked , he outlines how you can check if your IP address that your emails are being sent from has been blacklisted and how you can get yourself "clean". Your email provider will let you know what your IP address is if you don't know it or check out these IP look-up services: SURBL and DNSstuff. Not sure if you have been blacklisted? You can check out the following: Blacklist Monitor , Return Path's Sender Score , and Habeas' RepCheck. Chad H.

Staffing and Launching Your Content Marketing Program

Brand voice? Editorial calendar? Approval workflow? Learn how to craft the crucial parts of a content marketing program. In the third installment of our five-part playbook series, discover the necessary steps to execute a content marketing program.

Assessing an Array of Analytics Application Acquisitions

Customer Experience Matrix

To an industry analyst, one event is interesting, two are a coincidence, and three makes a trend. Last week has (at least) three acquisitions of analytics vendors: TouchClarity by Omniture , Decisioneering by Hyperion , and Pilot Software by SAP. So what trend are we witnessing? Actually, the answer is quite obvious: companies are trying to add more intelligence to their products. This particular trend has been under way for a long time. This wasn’t always the case. Until recently, most managers who were not themselves statisticians have been leery of such tools. This is unusual.

The Many Uses of LinkedIn

My Travels on the Net

I've been trying to figure out how to utilize profesisonal networking sites such as LinkedIn and Soflow for a couple of years now. Professional networking websites pre-date MySpace but are only now being looked at as a serious source of clients and partners.

New Report on Webcasting Trends


ON24 , a producer of webcasting and rich media marketing campaigns for B2B companies, recently released its annual ON24 Insider on Publishing: Key Webcasting Findings for the Publishing Industry report for 2006. The report details trends in the use of webcasting and podcasting (audio webcasting) by B2B marketers, participation, interactivity and other metrics.

Smart Marketing: Some book reviews from Eric Dondero

Smart Marketing

eric dondero is a successful blogger who recently reviewed my two books the marketing toolkit for growing businesses and stand out from the crowd. his review is called "two good books for online marketing" and he goes into how the books

2016 Email Marketing Metrics Benchmark Study

To build a world-class marketing program, it's crucial to compare yourself to the best performers - but competitor data can be scarce.