'It was about three weeks into my new job at SIGMA (six months ago) that I had my epiphany. I had finally figured out how to work the microwave without exploding my Grande Pike Place Roast or Maple and Brown Sugar Quaker Oats  (:30 seconds on high for 16-oz. coffee and :90 seconds for oatmeal, provided you don’t add too much water). It’s a ritual two or three days a week. Is it our process?