| | | Digital Voices | | | | 6 articles |
| Page 1 of 1 | Previous | Next | DIGITAL VOICES DECEMBER 6, 2011  5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. From the customer perspective, though, the Web can be the least satisfying channel through which to seek customer service, especially if those resources are difficult to find and use. | DIGITAL VOICES DECEMBER 1, 2011  The Best Multichannel Digital Campaigns of 2011 - Get Inspired to Create! Digital marketing campaigns that capture the imagination of your audience can do more than just cause a bump in your followers and likes. Because of the multichannel nature of the medium, the right combination of cool, fun, interactive, edgy, promotional etc. Some of the key takeaways from the presentation are (commentary added by me). Keep pushing the envelope. | | | | | |
| DIGITAL VOICES DECEMBER 6, 2011  5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. From the customer perspective, though, the Web can be the least satisfying channel through which to seek customer service, especially if those resources are difficult to find and use. | DIGITAL VOICES DECEMBER 1, 2011  The Best Multichannel Digital Campaigns of 2011 - Get Inspired to Create! Digital marketing campaigns that capture the imagination of your audience can do more than just cause a bump in your followers and likes. Because of the multichannel nature of the medium, the right combination of cool, fun, interactive, edgy, promotional etc. Some of the key takeaways from the presentation are (commentary added by me). Keep pushing the envelope. | DIGITAL VOICES DECEMBER 6, 2011  5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. From the customer perspective, though, the Web can be the least satisfying channel through which to seek customer service, especially if those resources are difficult to find and use. | DIGITAL VOICES DECEMBER 1, 2011 The Best Multichannel Digital Campaigns of 2011 - Get Inspired to Create! Digital marketing campaigns that capture the imagination of your audience can do more than just cause a bump in your followers and likes. Because of the multichannel nature of the medium, the right combination of cool, fun, interactive, edgy, promotional etc. can set off a firestorm of attention as awareness of your video or promotion goes “viral-“ perhaps even grabbing headlines in traditional media. In it you’ll see how some of the world’s best known brands are putting their creativity to the test and developing campaigns that will really blow your mind. | | | | | | | |
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