| | | Customer Experience Matrix | | | | 74 articles |
| Page 1 of 1 | Previous | Next | CUSTOMER EXPERIENCE MATRIX DECEMBER 13, 2011 Marketing Automation Skills are Scarce: Strategies to Close the Gap The marketing automation industry continues to grow quickly, with many vendors announcing their client bases have more than doubled in 2011. But there’s also a growing realization that many marketing automation systems are used for only simple tasks – often no more than email, landing pages, and CRM integration. Surveys, like this one from IBM , show many obstacles to successful deployment. | CUSTOMER EXPERIENCE MATRIX NOVEMBER 15, 2011 Marketers Do a Bad Job Selecting Marketing Automation Systems I presented my Seven Deadly Sins of Marketing Automation Software Selection during last week’s Webinar with Neolane. To replay the Webinar, click here.) If you’re wondering how many companies actually commit those sins, the sad answer is: a lot. Here are some statistics. About half of buyers consider only one system , I’m told by various vendors. 42% of buyers rely on online research. | | | | | | | CUSTOMER EXPERIENCE MATRIX OCTOBER 18, 2011 B2B and B2C Marketing Automation: Understanding the Differences As you might have guessed from my recent list of B2C marketing automation systems , I’ve recently been spending some time helping consumer marketers to select vendors. This is more a return than a departure: although I’ve written mostly about B2B systems for the past few years, my earlier work was largely in consumer marketing. Like any traveler, I’ve returned home with some new perspectives. Here are some observations - consumer marketers have to build databases; B2B marketers don’t. This accounts for most of the work and most of the cost. But many B2C products leave them out. | CUSTOMER EXPERIENCE MATRIX DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. Results are summarized in the table below. | CUSTOMER EXPERIENCE MATRIX DECEMBER 21, 2011 Beyond Marketing Automation: Building a Complete Marketing Infrastructure This started as a post about Empathy Logic , a company that merges data from marketing automation, CRM, Web tracking, order processing, social monitoring, and other systems; lets marketers segment and select from this more complete set of data; and sends the resulting lists back to message delivery systems such as email and Web sites. So, yes, there’s a need for a company like Empathy Logic. | CUSTOMER EXPERIENCE MATRIX DECEMBER 19, 2011 Influitive Helps Marketers Build an Army of Advocates Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message. Most social marketing applications sidestep the issue by focusing on creating communities ( Jive , Lithium ), monitoring conversations (Radian6 , Trackur ) and running promotions ( CrowdFactory , Nextbee ). Marketing automation vendors have mostly worked on making it easy to post and share messages and to capture social data. See my December 8 post for details.) Influitive tackles the control issue head on. It applies game-based motivational methods to company advocates. | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | SUNDAY, OCTOBER 2, 2011 HubSpot's Strategy for Winning the Marketing Automation Horserace Back on September 20, I posted various tips from the Inbound Marketing Summit and HubSpot User Group. Naturally, the conference also included public and private discussions of HubSpot itself, but I thought those were best shared in a separate post. Here goes. The conference yielded a clear picture of HubSpot’s business strategy for the coming year. This strategy has two main elements, which were set out by CEO Brian Halligan in his keynote: - expansion to “middle of funnel” marketing. In concrete terms, it involves blogging, search engine optimization of Websites, and social media messages. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 28, 2011 List of Mid-Tier Business-to-Consumer Marketing Automation Systems The world clearly has more B2B marketing automation vendors than it needs – my master list of demand generation products includes two dozen. By contrast, mid-tier consumer marketers often have a hard time finding good options. The major B2C marketing automation vendors -- IBM/Unica , Teradata/Aprimo , and SAS are more attuned to the enterprise market. Here are some others, in rough order of industry familiarity: Alterian – extends beyond multi-channel campaign management to include Web content management, Web analytics, and social media monitoring. Decision Software Inc. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 4, 2011 More Systems for Business-to-Consumer Marketing Automation I spent yesterday prowling the exhibit hall at the Direct Marketing Association annual conference in Boston. This uncovered several additional candidates for mid-tier business-to-consumer marketing automation. ll list them here and also add them to my previous list of mid-tier marketing automation systems so that future visitors will find the complete set in one place. This products below are a somewhat arbitrary selection, since pretty much every printer, service bureau, and email provider has a list selection tool. Can be hosted by a service provider or run on-premise by the client. MORE >> -
CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 18, 2011 Marketing Vendor Selection: Trends You'll Need to Support As I wrote yesterday, no one knows exactly what we’ll want from our marketing automation systems in the future. But it's still worth taking a guess at what looks likely. Here are some trends I expect will be important. Social Media. The first wave of marketing automation features for social media is now several years old. These included making it easier to share emails and Web pages, tracking shares through embedded URLs, and monitoring social media conversations. The second wave is just starting. Mobile. But the focus is now shifting to marketing campaigns that are delivered by mobile. Video. MORE >> - Oracle Real-Time Decisions Empowers Business Users
One of the few dependable rules in the software industry is that Suites Win. When a market first develops, it is filled with “point solutions” that do one function – say, send emails or analyze Web traffic. Over time, products emerge that combine these functions and displace the individual point solutions. Even though the point solutions may be better at their particular task than the corresponding suite components, the time, cost, and risk savings of preintegrated products are irresistible to most buyers.* appear at a dizzying pace. The new version of RTD is still aimed at large enterprises. MORE >>
- Can CRM Add-Ons Replace Marketing Automation? CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 16, 2011
- Marketing Automation Interfaces Need Radical Surgery CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 15, 2011
- B2B Marketing Automation Growth Slowed In First Half of 2011 CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 11, 2011
- B2B Marketing Automation Industry Size and Segments CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 12, 2011
- The Seven Sins of Marketeing Automation System Selection CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 7, 2011
- CRM Evolution Conference: Social CRM Takes Center Stage CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 8, 2011
- Marketo Raises Another $50 Million: Where Does the Money Go? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 16, 2011
- ExactTarget and Eloqua Stake Their Claim To Centralized Customer Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 29, 2011
- SDL Buys Marketing Automation Vendor Alterian for $107 Million CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 6, 2011
- How Big Is the B2B Marketing Automation Industry? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 5, 2011
- The Pond Just Got More Crowded: Google, Salesforce.com and Sequoia Invest in HubSpot CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 8, 2011
- MakesBridge Offers Powerful Features to Small Business Marketers CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 26, 2011
- How Do You Measure the Influence of Marketing Messages? CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 20, 2011
- Are We Making Marketing Automation Harder Than Necessary? CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 4, 2011
- Useful Tips from Inbound Marketing Summit and Hubspot User Group CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 20, 2011
- Dueling Strategies: Adobe and Oracle Take Opposite Paths to Customer Experience Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 22, 2011
- Oracle Integrates On Demand Marketing with On Demand CRM CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 2, 2011
- Another Estimate of B2B Marketing Automation Revenue CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 11, 2011
- Book Review: Adam Needles' Balancing the Demand Equation CUSTOMER EXPERIENCE MATRIX | SUNDAY, SEPTEMBER 18, 2011
- Dreamforce 2011: Salesforce.com Will Leave Marketing Automation Alone. But Revenue Performance Management Might Be Another Story. CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 2, 2011
- Pirates, Train Wrecks, and Marketing Automation CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 20, 2011
- LeadLife Bundles Services with Marketing Automation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 7, 2011
- Marketo Spark Targets Small Business Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 11, 2011
- Pardot Stays Focused on Small and Mid-Size Clients CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 13, 2011
- Which B2B Marketing Automation Systems Have Hard-to-Find Features? The Answers May Surprise You CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 10, 2011
- B2B Marketing Automation Vendor Comparison -- Here's a Sample CUSTOMER EXPERIENCE MATRIX | MONDAY, JANUARY 17, 2011
- Marketing Automation Vendor Selection: Summing Up CUSTOMER EXPERIENCE MATRIX | SATURDAY, NOVEMBER 19, 2011
- B2B Marketing Automation Report Is Ready.My Web Site, Not So Much CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 26, 2011
- Vendor Selection: Writing a Good Requirements Document CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 16, 2011
- Step-by-Step Guide to Selecting the Right Marketing Automation System - Part 1 CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 12, 2011
- Infusionsoft Helps Clients Map Their Marketing Strategy CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 23, 2011
- Constant Contact Adds Social CRM: Should Marketing Automation Vendors Be Worried? CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 17, 2011
- How to Assess Marketing Automation Vendor Services Before You Buy - Yet Another Workbook CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 6, 2011
- Marketing Automation Selection: Finding a Future-Safe Vendor CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 17, 2011
- eBay Offers $2.4 Billion for GSI Commerce: More Support for Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 29, 2011
- ClickDimensions Offers Marketing Automation as a Microsoft CRM Add-on CUSTOMER EXPERIENCE MATRIX | MONDAY, FEBRUARY 14, 2011
- B2B Marketing Automation Report Is Now Available Online. Thanks, OfficeAutoPilot CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 29, 2011
- Act-On Buys Marketbright Assets CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 2, 2011
- B2B Marfketing Automation Vendor Selection Tool: What’s Inside and Why CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 3, 2011
- B2B Marketing Automation Vendor Comparisons: New Report Next Week and The Coolest Sample Yet CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 20, 2011
- Beanstalk Data Adds Service to the Marketing Automation Recipe CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 10, 2011
- HubSpot Spreads Its Wings CUSTOMER EXPERIENCE MATRIX | FRIDAY, JULY 22, 2011
- OMMA Metrics Conference: Online Ads Must Prove Real Value To Succeed CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 24, 2011
- New Workbook: Estimating the Cost of Marketing Automation CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 5, 2011
- Fabulicious Workbook Helps Assess CRM Integration Features of Marketing Automation Systems CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 30, 2011
- Insights from Eloqua's IPO Registration Statement CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 29, 2011
- Coremetrics Offers a Foggy View of Lifecycle Analysis CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 8, 2011
- Argyle Social Helps to Track Social Media Results CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 20, 2011
- [X+1] NexTargeting Conference: Cross-Channel Attribution and Online Ad Scalability Remain Hot Topics CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 11, 2011
- Picking Your Best Marketing Automation Vendor: One Size Won't Fit All CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 1, 2011
- Intuit / Salesforce.com Alliance Is No April Fool's Joke CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 4, 2011
- Step-by-Step Guide to Selecting the Right Marketing Automation System - Part 2 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 13, 2011
- Coupons and Offers Slowly Shifting to Digital: Notes from LEADS Marketing Conference CUSTOMER EXPERIENCE MATRIX | SATURDAY, OCTOBER 1, 2011
- Swyft Offers Low-Cost Interaction Management Software as a Service CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 9, 2011
- Silverpop's Latest Release Targets Sophisticated Marketing Automation Buyers CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 11, 2011
- Whatsnexx Manages Customer States, Not Campaigns CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 5, 2011
- eTrigue Puts a New Interface on Mature Marketing Automation Features CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 16, 2011
- Act-On Software Stresses Ease of Use CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 9, 2011
- MarketingPilot Offers Integrated Marketing Management for Mid-Size Companies CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 23, 2011
- SAS Acquires AssetLink: Great for Enterprises, But What About the Rest of Us? CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 22, 2011
- Affiliate Summit East: How to Stand Out in a Crowded Market CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 22, 2011
- DIGIDAY:TARGET, or, Yogi Berra Meets Data in the Online World. CUSTOMER EXPERIENCE MATRIX | SUNDAY, MAY 15, 2011
- Webinar this Friday - 5 Things You Must Consider Before Purchasing Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 8, 2011
| |