Sat.Nov 10, 2007 - Fri.Nov 16, 2007

Customer Experience Matrix

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SAS Adds Real Time Decisioning to Its Marketing Systems

Customer Experience Matrix

I’ve been trying to pull together a post on SAS for some time. It’s not easy because their offerings are so diverse. The Web site lists 13 “Solution Lines” ranging from “Activity-Based Management” to “Web Analytics”. (SAS being SAS, these are indeed listed alphabetically.) The “Customer Relationship Management” Solution Line has 13 subcategories of its own (clearly no triskaidekaphobia here), ranging from “Credit Scoring” to “Web Analytics”.

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BridgeTrack Integrates Some Online Channels

Customer Experience Matrix

What do “Nude Pics of Pam Anderson” and “Real-Time Analytics, Reporting and Optimization Across All Media Channels” have in common? 1. Both headlines are sure to draw the interest of certain readers. 2. People who click on either are likely to be disappointed. Truth be told, I’ve never clicked on a Pam Anderson headline, so I can only assume it would disappoint.