| | | Customer Experience Matrix | | | | 23 articles |
| Page 1 of 1 | Previous | Next | CUSTOMER EXPERIENCE MATRIX FEBRUARY 12, 2013 Why Is B2B Marketing Automation Growing So Slowly? Let me start by saying that the 50% revenue increase I’m projecting for B2B marketing automation in 2013 is a very healthy one. In actual dollars, the $250 million gain is much larger than the $175 million growth in 2012. So if you’re working in the industry, don’t circulate that resume just yet. The most notable is Eloqua, which as a public company has to report its results. million vs. 39.6 | CUSTOMER EXPERIENCE MATRIX MAY 22, 2013 Selligent Brings a New B2C Marketing Automation Option to the U.S. 'I’m writing this post on my old DOS-based WordPerfect software, to get in the proper mood for discussing business-to-consumer marketing automation.* The late 1990’s were really the last time we saw major innovation in the B2C market, when vendors like Unica and Aprimo released their then-innovative systems to create lists for direct mail and, somewhat later, email campaigns. market. | | | | | | | CUSTOMER EXPERIENCE MATRIX MAY 20, 2013 Silverpop Announces Universal Behaviors to Provide Better Cross Channel Customer Experience 'At their annual Amplify conference last week, Silverpop unveiled the culmination of a two year project that conveniently matches the Customer Data Platform (CDP) concept I’ve been describing for the past month. While the timing is just coincidental, Silverpop’s Universal Behaviors provide more evidence that a new breed of system is emerging. Silverpop’s new features load customer behaviors from all sources into a central database, match identities to create a unified customer view, and make the resulting information available for real-time, automated interactions across all channels. | CUSTOMER EXPERIENCE MATRIX MAY 8, 2013 HubSpot Releases Social Inbox and Reveals So Much More 'I spent yesterday afternoon at HubSpot ’s “Open House” in Cambridge, MA, during which they briefed the community on their business progress, introduced their new Social Inbox, described their approach to marketing and sales alignment, explained their “ culture code ”, and answered questions. Users can drill into each post to see a complete profile of the poster. The system has a will of its own. | CUSTOMER EXPERIENCE MATRIX JANUARY 8, 2013 Top Five Metrics for Revenue Generation Marketers Marketing measurement is a perennially popular topic. myself have just completed a white paper on Top Five Metrics for Revenue Generation Marketers , sponsored by LeadMD , and touched on it in a separate Gleanster study, Revenue Performance Management - The Evolution of Marketing Automation. The obvious question was whether these three sources agreed about what’s important. | CUSTOMER EXPERIENCE MATRIX APRIL 11, 2013 Adometry Combines Attribution with Optimization 'So…my last two posts on attribution systems ( MMA and VisualIQ ) were among the least popular ever, right down there with Marketing Lessons from Chernobyl (which, let’s face it, was in pretty poor taste). But vox populi isn’t always vox Dei , eh? think it’s an important topic, so here we go again. Impressive. Any difference in results is then attributed to that message. | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 17, 2013 Lattice Engines Automates All Steps in Prospect Discovery 'There’s nothing new about using public information to identify business opportunities: it’s why lawyers chase ambulances and bankers phone lottery winners. But the Internet has exponentially grown the amount of data available and made it easily accessible. What’s needed to fully exploit this resource is technology that automates the end-to-end process of assembling the information, identifying opportunities, and delivering the results to sales and marketing systems. Lattice Engines was founded in 2006 to fill this gap. Each of these steps takes significant technology. MORE >> -
CUSTOMER EXPERIENCE MATRIX | MONDAY, FEBRUARY 4, 2013 The Marketing Funnel is Dead: Here's What Will Replace It Okay, I freely admit that headlines like “the marketing funnel is dead” are a cheap trick to attract attention. But I swear I came by this one honestly. Too tired to do any serious work on a recent plane flight, I scanned a random white paper that argued the traditional idea of a funnel didn’t capture the need to treat customers individually as they move towards a purchase. So far my head was nodding in agreement plus maybe a little drowsiness. Now I was fully awake, and not in a good way. How is an escalator any less linear than a funnel? But a process is still something the marketer controls. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 3, 2013 ReachForce Buys SetLogik: One-Stop-Shopping for B2B Marketing Data Plus Database B2B marketing data vendor ReachForce today announced its purchase of SetLogik , which provides technology to build cloud-based marketing databases and do predictive modeling against them. See my post from last October for more on SetLogik.) There’s an obvious peanut butter-meets-jelly type of logic to this match. Reachforce’s core business is assembling data on marketing prospects, which it then sells for as many uses as possible: appending to Web leads, enhancing existing databases, and buying as lists. Everybody wins! Minimum is $625 per month for continuous cleaning on 50,000 records. MORE >> -
Marketo Files for IPO: Will High Growth Outweigh High Losses? Marketo made good today on its promise to file for an initial public offering (IPO). Congratulations to them for reaching this step. It’s a major accomplishment. The S-1 registration statement gives considerable new information about Marketo’s business. Revenue for 2012 is reported at $58.4 million, an impressive 80% growth rate vs. 2011 although not quite the doubling that the company had forecast earlier. More significant, the company continues to have huge losses – it lost $34.4 million in 2012, or 59% of revenue. loss that big is pretty scary. MORE >> -
CUSTOMER EXPERIENCE MATRIX | FRIDAY, FEBRUARY 22, 2013 HubSpot Reports 82% Revenue Growth HubSpot released its 2012 Year in Review today, reporting 82% revenue growth, to $52.5 million. Number of clients grew by 42%, to 8,440. The figures are in line with my expectations, so they don't require any adjustments to my previous estimates of industry size or growth rate. Compared with last year, the revenue growth rate is about the same (82% vs 85%), while the customer growth rate is sharply lower (42% vs. 55%). That means revenue per customer grew by significantly, by 24%. The revenue per customer suggest that things are going according to plan. MORE >>
- And Our Forecast of B2B Marketing Automation Revenue for 2013 is. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 6, 2013
- RedPoint Offers Broad, Deep B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 3, 2013
- I've Discovered a New Class of System: the Customer Data Platform. Causata Is An Example. CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 25, 2013
- InfusionCon 2013: InfusionSoft Keeps Its Focus on Helping Entrepreneurs CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 1, 2013
- Infusionsoft Gains $54 Million for Small Business Marketing Automation, Spends a Bunch on GroSocial CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 22, 2013
- Provenir Adds Social Listening to Customer Decisions: Another Customer Data Platform CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 3, 2013
- IBM Interact Adds Interactions to Enterprise Marketing Management CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 18, 2013
- Customer Data Platforms: My New Whitepaper Explains the Excitement CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 23, 2013
- Yesterday's News: Marketo Plans IPO, Eloqua Eyes B2C CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 27, 2013
- MMA Modernizes Marketing Mix Models CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 31, 2013
- How to Get the Most from Social and Behavioral Data: Webinar, March 19 CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 14, 2013
- VisualIQ Connects Attribution to Media Buys CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 21, 2013
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