A Framework for Real Time Decision Management: How SAS RTDM Fits In
Customer Experience Matrix
NOVEMBER 15, 2012
I’ve had a couple of consulting projects recently that involve real-time decision systems (a.k.a. real time interaction managers), which are used to select the best treatment during a Web visit, telephone call, or other interaction. This type of software has been around for two decades or more and repeatedly proven its value, but still has relatively few implementations.
Let's personalize your content