Step-by-Step Guide to Selecting the Right Marketing Automation System - Part 2
Customer Experience Matrix
APRIL 13, 2011
Yesterday' post described the first three steps in Raab Associates' vendor selection process: defining requirements, researching options, and testing vendors against scenarios. This post lists the four steps needed to complete the task. As before, there's a worksheet for each step that can be a model for your own, more detailed version. And remember, the complete set is available for free in our Vendor Selection Workbook in the Resource Library at the Raab Guide Web site. 4.
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