Tue.Apr 12, 2011

Customer Experience Matrix

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Step-by-Step Guide to Selecting the Right Marketing Automation System - Part 1

Customer Experience Matrix

Choosing a marketing automation system is a major decision. A disciplined selection process is essential to make a sound selection. This series of posts presents the seven-step methodology we use at Raab Associates, along with related worksheets. The first three are below. For a complete list of the steps, worksheets, and background materials, visit the Raab Guide Website and download the Vendor Selection Workbook from the Resource Library (registration required). 1.