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Customer Experience Matrix
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548 articles |
| Page 1 of 6 | Previous | Next | CUSTOMER EXPERIENCE MATRIX MARCH 19, 2010 Real Examples of Social Media ROI Summary: some published examples of "hard" ROI from social media. As part of the preparation for next Tuesday’s Webinar with 1to1 Media and Neolane (register here ), I poked around for some concrete examples of ROI from social media. Here’s what I found. also found plenty of insightful content that doesn’t include specific numbers. | CUSTOMER EXPERIENCE MATRIX AUGUST 16, 2011 Can CRM Add-Ons Replace Marketing Automation? I’ve long believed that B2B marketing automation is just a passing phase: that, ultimately, B2B marketing automation systems will be absorbed into CRM systems instead of operating independently. It’s a view I discuss sparingly in public, since so many of my friends in the marketing automation industry have a vested interest to the contrary. | | | | | | | | | | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 9, 2009 Why Social Media Really Matters Summary: marketing has shifted steadily over time from passive to active consumer engagement. Social media is the latest stage in this evolution. Marketers need to master new skills at each stage; as they do, advertising budgets will shift to take advantage of the new medium's increased effectiveness. Today it is represented primarily by television. | | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 18, 2011 B2B and B2C Marketing Automation: Understanding the Differences As you might have guessed from my recent list of B2C marketing automation systems , I’ve recently been spending some time helping consumer marketers to select vendors. This is more a return than a departure: although I’ve written mostly about B2B systems for the past few years, my earlier work was largely in consumer marketing. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 1, 2010 Hard Data to Justify Your Marketing Automation Investment Summary: So you want some hard numbers to prove the value of marketing automation? Here's a bunch. client asked yesterday if I had some benchmark information to justify the cost of her marketing automation project. This set off an hour-long scavenger hunt through my hard drive, followed by sporadic afterthoughts later in the day. 51% win rates 55.6% MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. MORE >> -
Survey of Surveys: Budgets and Process are Main Barriers to Marketing Technology Success I recently gave a Web presentation comprised almost entirely of slides from different surveys. This was a bit of an experiment and, sad to say, it didn’t seem terribly successful. Still, preparing the slides gave me a chance to scan the surveys in my archives, which was entertaining in its own little way. Today I’ll do that. Results are below. MORE >> -
CUSTOMER EXPERIENCE MATRIX | SUNDAY, OCTOBER 2, 2011 HubSpot's Strategy for Winning the Marketing Automation Horserace Back on September 20, I posted various tips from the Inbound Marketing Summit and HubSpot User Group. Naturally, the conference also included public and private discussions of HubSpot itself, but I thought those were best shared in a separate post. Here goes. The conference yielded a clear picture of HubSpot’s business strategy for the coming year. MORE >>
- How Big Is the B2B Marketing Automation Industry? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 5, 2011
- How Do You Measure the Influence of Marketing Messages? CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 20, 2011
- B2B Marketing University: For Now, Marketing Automation and CRM Are Still Separate CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 5, 2009
- Predictions for B2B Marketing in 2011 CUSTOMER EXPERIENCE MATRIX | SUNDAY, DECEMBER 12, 2010
- Marketing Automation Vendors Added Webinars, Social Media, and Dynamic Content in 2011 CUSTOMER EXPERIENCE MATRIX | SUNDAY, FEBRUARY 5, 2012
- Teradata Buys Aprimo for $525 Million: More Marketing Automation Consolidation To Come CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 22, 2010
- B2B Email Benchmarks: Answers Vary Widely CUSTOMER EXPERIENCE MATRIX | SUNDAY, APRIL 15, 2012
- Pirates, Train Wrecks, and Marketing Automation CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 20, 2011
- CMO Council: CMOs and CIOs Are Not Aligned CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 21, 2010
- Raab VEST Report: Testing Features, Data Quality and Content Management Still Lag in Marketing Automation Products CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 7, 2012
- Genoo Adds SEO To Web Site Management and Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 10, 2012
- My List of Demand Generation Vendors, and Who They Sell To CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 18, 2009
- Are We Making Marketing Automation Harder Than Necessary? CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 4, 2011
- Another Estimate of B2B Marketing Automation Revenue CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 11, 2011
- Influitive Helps Marketers Build an Army of Advocates CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 19, 2011
- B2B Marketing University Part 2: Marketing Content Has to Work Harder CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 6, 2009
- Which B2B Marketing Automation Systems Have Hard-to-Find Features? The Answers May Surprise You CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 10, 2011
- More on Marketo Financials: Despite Past Losses, Prospects Are Bright CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 19, 2010
- Matching Social Media to Your Needs and Resources CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 12, 2010
- List of Mid-Tier Business-to-Consumer Marketing Automation Systems CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 28, 2011
- HubSpot Spreads Its Wings CUSTOMER EXPERIENCE MATRIX | FRIDAY, JULY 22, 2011
- Can Old Database Marketers Learn Digital Tricks? CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 2, 2010
- 5 Steps to Marketing Measurement Maturity CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 12, 2009
- More Systems for Business-to-Consumer Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 4, 2011
- Fractional Response Attribution is Worse Than Nothing CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 15, 2010
- ClickSquared System Combines Marketing Database, Campaign Management and Multi-Channel Message Delivery CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 22, 2010
- Aprimo Marketing Studio Supports Sophisticated Business Marketers CUSTOMER EXPERIENCE MATRIX | SUNDAY, JANUARY 31, 2010
- Acxiom Uses Social Media Data to Segment Email Lists CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 17, 2009
- Show Me the Numbers: Hard Data on Internet Use and Media Spend CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009
- Oracle Real-Time Decisions Empowers Business Users CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 26, 2011
- QlikView 9.0 Reaches for Broader Business Intelligence Market CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 10, 2009
- Infusionsoft: Impressive Marketing Power for a Very Low Price CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 12, 2009
- HiveFire Curata Cuts the Work in Content Aggregation CUSTOMER EXPERIENCE MATRIX | FRIDAY, JULY 9, 2010
- Beyond Marketing Automation: Building a Complete Marketing Infrastructure CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 21, 2011
- What Makes QlikTech So Good? CUSTOMER EXPERIENCE MATRIX | FRIDAY, AUGUST 3, 2007
- Infobright Puts a Clever Twist on the Columnar Database CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 8, 2008
- SQLStream Simplifies Event Stream Processing CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 29, 2009
- Cloud-Based QlikView Still Isn't Available as a Service CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 15, 2009
- What Really Creates Marketing Automation Success: Data from Gleanster CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 7, 2012
- Marketing Automation Interfaces Need Radical Surgery CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 15, 2011
- Using Lifetime Value to Measure the Value of Data Quality CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 20, 2007
- Tableau Software Makes Good Visualization Easy CUSTOMER EXPERIENCE MATRIX | SUNDAY, SEPTEMBER 16, 2007
- Neolane Offers a New Marketing Automation Option CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 18, 2007
- Just How Scalable Is QlikTech? CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 27, 2007
- illuminate Systems' iLuminate May Be the Most Flexible Analytical Database Ever CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 2, 2008
- Pardot Offers Refined Demand Generation at a Small Business Price CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 3, 2008
- OfficeAutoPilot: Simple, Powerful, Low Cost Demand Generation for Small Business CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 30, 2009
- PivotLink: Flexible On-Demand Business Intelligence CUSTOMER EXPERIENCE MATRIX | SUNDAY, APRIL 12, 2009
- Marketo Sales Insight Expands Salesforce Access to Marketing Data CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 9, 2009
- Alterian Pushes Into Social Media Management with Techrigy Acquisition CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 16, 2009
- Low Cost Systems for Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 4, 2009
- Hubspot Offers Small Business Marketers a Big Bundle of Features CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 30, 2009
- B2B Marketing Automation Growth Slowed In First Half of 2011 CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 11, 2011
- B2B Marketing Automation Industry Size and Segments CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 12, 2011
- Marketing Vendor Selection: Trends You'll Need to Support CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 18, 2011
- Nimble Adds Social Data to CRM CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 25, 2012
- The Seven Sins of Marketeing Automation System Selection CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 7, 2011
- CRM Evolution Conference: Social CRM Takes Center Stage CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 8, 2011
- Marketo Raises Another $50 Million: Where Does the Money Go? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 16, 2011
- Case Study: Using a Scenario to Select Business Intelligence Software CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 8, 2010
- Centrifuge Systems Offers Powerful, Flexible Link Analysis CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 3, 2010
- Why Marketers Don't Measure CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 11, 2010
- Pegasystems Buys Chordiant to Help Coordinate Customer Treatment Decisions CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 18, 2010
- [x+1] Product is Better than Its White Paper CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 18, 2006
- Does Eloqua Compete with Aprimo and Unica? CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 30, 2006
- The Right Way to Think about Marketing Mix Models CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 3, 2007
- Types of Lifetime Value Models CUSTOMER EXPERIENCE MATRIX | MONDAY, JANUARY 15, 2007
- Operational Systems Should Be Designed with Testing in Mind CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 11, 2007
- Differences Among Mobile Marketing Systems CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 3, 2007
- Knotice Integrates Digital Channels: Too Much, Too Little, or Just Right? CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 17, 2007
- If Lifetime Value Falls and Nobody Measures It, Has It Really Gone Down? CUSTOMER EXPERIENCE MATRIX | MONDAY, MAY 14, 2007
- Accenture Paper Offers Simplified CRM Planning Approach CUSTOMER EXPERIENCE MATRIX | FRIDAY, JUNE 15, 2007
- More Attacks on Net Promoter Score CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JULY 11, 2007
- What Makes QlikTech So Good: A Concrete Example CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 6, 2007
- Low Cost CDI from Infosolve, Pentaho and StrikeIron CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 29, 2007
- Red Herring CMO Conference: What Do Marketers Really Want? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 6, 2008
- ParAccel Enters the Analytical Database Race CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 27, 2008
- Marketo Aims to Simplify Demand Generation CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 10, 2008
- QlikView 8.5 Does More, Costs Less CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 17, 2008
- Looking for Differences in MPP Analytical Databases CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 27, 2008
- Best Practices for Marketing Automation and Demand Generation Campaigns CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 17, 2009
- First Look at New Marketo Release CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 24, 2009
- Act-On Software Does List-Based Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 25, 2009
- Prediction: Statistical Methods Will Replace Conventional Rules for Marketing Decisions CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 20, 2009
- New White Paper and Eloqua Prospect Profiler CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 27, 2009
- Demand Generation Vendors Offer Few Social Media Applications CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 2, 2009
- Silverpop Engage B2B Adds Visual Campaign Builder CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 3, 2009
- ParAccel Toots Its Horn and Revs Its Database Engine CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 9, 2009
- Youcalc: On-Demand Analytics Without Stored Data CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 3, 2009
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