The power of self-regulation in customer relationships
Chris Koch
JUNE 18, 2010
Simple things seem to be the most powerful, don’t they? I think that’s one of the reasons that when people write about an archetypal business, they often use bicycles. Image via Wikipedia. Clear, simple product that everyone understands, right? Everyone knows what a bike shop does. They sell and fix bikes and they offer accessories. The bowl of quarters.
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