Sat.Apr 07, 2007 - Fri.Apr 13, 2007

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Beware Distributed Analytics (You Read It Here First)

Customer Experience Matrix

What might be called the “standard model” of business intelligence systems boils down to this: many operational sources feed data into a central repository which in turn supports analytical, reporting and operational systems. A refinement of the model divides the central repository into a data warehouse structured for analysis and an operational data store used for immediate access. Come to think of it, I don’t see the term “operational data store” used much anymore—have I just stopped looking or did I miss the memo that renamed it?) Yes that includes me.) So the term is definitely available.)

New York City is Greener than all of Massachusetts?

Smashmouth Marketing

Scientific American says today that the New York City is The Greenest Place in America. They state that "The state of New York 'uses less energy, on a per capita basis, than any state in America.' The average New Yorker 'generates less than a third of the carbon emissions that the average American does.' And here's why: Yes, it houses 8.2 million citizens and uses an enormous amount of energy to do so. Its electrical load, more than 12,000 megawatts, is as large as all of Massachusetts. Time to buy a bicycle for my 6 mile commute.

Blogger: Redirecting

Buzz Marketing for Technology

Can you name the most popular blogging tool? Do you know what's best for RSS? How about podcasting tools? Well, I wondered, too. So I've teamed up with Robert Lesser, President of Direct Impact Marketing, to find some answers

B2B Lead Generation Blog: Closed-Loop Marketers More Likely to Reach ROMI Goals

B2B Lead Generation Blog

as i've written before, i'm a big proponent of using closed loop feedback to improve marketing and lead generation roi. i came across a recent report by aberdeen group entitled, "creating a customer-centric marketing organization," that

Lead Generation Checklist

You spend a lot of time, energy, and money doing lead generation to capture leads but it's how you manage them that makes the difference between success and failure.

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Why Marketers Must be Better

Cliff Allen on Marketing

a lot has been written about increasing the roi of various marketing activities. but, one thing is usually missing from those articles and sales pitches -- explaining just how to calculate that higher marketing roi that they talk about

Looking Back at 100: Top 10 Posts


On the occasion of the 101st post to this blog, here's a brief look back at the ten most trafficked posts to this point: 10) Business Blogs: PR Tool or Marketing Tool? 30, 2006) In which the question is asked (and answered), what is the fundamental purpose of blogging for business? 9) More of the Best Website Marketing Tools (Jan. 15, 2007) More helpful tools for SEO, marketing research and blogging reviewed. 8) Backflip: A Dot-Com Survivor Story (June 29, 2005) A fascinating true-life story of Internet riches-to-rags-to-rebirth, complete with millionaires and rock stars.


Skytide Simplifies Customer Experience Analysis

Customer Experience Matrix

Last Thursday’s post made a passing reference to Skytide , a vendor which may not be familiar to many readers. Here’s a bit more information, based on conversations with the company. Essentially, Skytide extracts and aggregates user-selected elements from large data streams, such as Web logs or call center history files. The aggregated data is stored in a multi-dimensional structure where it can be accessed by the Skytide analyst’s workbench or by third party tools through JDBC, MDX and the system’s own API. So far this sounds like other multi-dimensional database products.

Castro, Corn and Capitalism

Smashmouth Marketing

I never in my life thought I would be looking towards Fidel Castro for ethical words about economy and renewable resources, but just as he has suprised the world by remaining in power all these years, he has suprised us again by writing a deathbed manifesto on the evils of corn based ethanol. His country may be suffering from the rising price of corn, but we all will be suffering from the negative benefit of corn based biofuels. It all sounds good, but when one considers how much petrol based energy goes into the production of corn based energy, it begins to make less sense.

B2B Marketing Trends for 2016

25 B2B marketing thought leaders answer the question "What do you expect to B2B marketers to be doing more of or differently in 2016?" The results are amazing insights around content marketing, achieving business results, alignment, employee advocacy, new technologies, customer experience and more.

Cash Flow is Profit

Cliff Allen on Marketing

my previous post on cash flow from marketing activities didn't explain which flows of cash it referred to. some people who talk about increasing marketing roi are referring to increasing sales revenue. so, they're happy when they

Smart Marketing: Make a champions list

Smart Marketing

as some of you know from reading my book the marketing toolkit for growing businesses, i regard targeting as one of the most important tasks in a small business marketing plan. that's because you can have the world's most innovative

Mobile Marketing Systems Can't Stand Alone For Long

Customer Experience Matrix

My recent exploration of mobile marketing systems left me wondering whether why the enterprise marketing systems have not jumped to service this market. By “enterprise marketing” vendors, I mean Unica , SAS , Teradata , Alterian , SmartFocus and the like. Their products can already create messages in SMS and (presumably) other mobile formats. But so far as I know, they lack the advanced mobile capabilities for ad serving, voting and polling, downloads such as ring tones, and user-initiated content uploads. But these vendors’ priorities have clearly been elsewhere.